92bet Privacy Policy — How We Protect Your Data

1 Who We Are

92bet is an online gaming platform operating at https://92bet.wine, offering sports betting, casino games, live casino, bingo and related gaming services to adult users. This Privacy Policy describes how 92bet collects, processes, stores and protects personal data belonging to users of the platform.

For the purposes of this policy, "92bet", "we", "us" and "our" refer to the operators of the 92bet platform. "You" and "your" refer to any individual who accesses the platform, creates an account or submits personal information through any part of the 92bet website.

If you have any questions about this policy or how your data is handled, please contact our support team via live chat or email — details are in Section 13.

2 What Data We Collect

We collect different types of personal data depending on how you interact with the platform. The main categories are:

We do not collect sensitive personal data categories such as biometric data, ethnic origin or health records unless specifically required for responsible gaming support and only with your explicit consent.

3 How We Use Your Data

The personal data we collect is used for specific, defined purposes. We do not use your data for purposes beyond those listed here without informing you first:

• Account Management: Creating and maintaining your 92bet account, processing login requests and managing account settings and preferences.
• Identity Verification: Confirming your age (18+) and identity as required before processing withdrawals or during routine account reviews.
• Payment Processing: Facilitating deposits and withdrawals via your chosen method — JazzCash, Easypaisa, Raast, bank transfer or debit card — and maintaining accurate transaction records in PKR.
• Customer Support: Responding to your queries, resolving disputes and maintaining records of communications to improve the quality of support provided.
• Fraud Prevention & Security: Detecting and preventing fraudulent activity, bonus abuse, unauthorised account access and other prohibited behaviour described in our Terms and Conditions.
• Platform Improvement: Analysing aggregated usage patterns to improve platform performance, game selection, navigation and the overall user experience.
• Responsible Gaming: Monitoring account activity to identify patterns that may indicate problem gambling, and facilitating self-exclusion, deposit limits and other responsible gaming tools.
• Marketing Communications: Sending promotional offers, bonus notifications and platform updates to users who have opted in. You can opt out at any time — see Section 11.

4 Legal Basis for Processing

We process your personal data on one of the following legal bases depending on the purpose:

• Contract Performance: Processing necessary to provide you with the services you have signed up for — account management, deposits, withdrawals, bet settlement and customer support.
• Legitimate Interests: Processing carried out to operate our platform securely, prevent fraud, improve our services and protect other users — where those interests are not overridden by your rights.
• Legal Obligation: Processing required to comply with applicable obligations, including identity verification, record-keeping for financial transactions and responding to lawful requests.
• Consent: Where we rely on your consent — for example, for marketing communications or optional cookies — you may withdraw that consent at any time without affecting the lawfulness of prior processing.

5 Who We Share Data With

We do not sell your personal data. We share data only with the following categories of third parties, and only to the extent necessary for them to carry out their function:

• Payment Processors: JazzCash, Easypaisa, Raast and bank partners receive the transaction data needed to process your deposits and withdrawals in PKR. They operate under their own privacy and security standards.
• Identity Verification Providers: Third-party KYC (Know Your Customer) services that assist with age and identity verification. Data shared is limited to what is required for the verification check.
• Game Software Providers: Casino and bingo game providers receive a session token to deliver games to your browser. They do not receive your full account or payment details.
• Platform Infrastructure Providers: Cloud hosting, CDN and security services that support the operation of the 92bet platform. These providers process data on our behalf under strict data processing agreements.
• Fraud & Risk Management Services: Specialist providers that help us identify and prevent fraudulent account activity, bonus abuse and suspicious transactions.
• Customer Support Platforms: Live chat and ticketing software used to manage support communications. These providers store chat transcripts and email correspondence on our behalf.

All third-party processors are required to handle your data securely, use it only for the specified purpose and not disclose it to additional parties without authorisation.

6 Cookies & Tracking

92bet uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help us deliver a better experience. Here is a summary of the types we use:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. Disabling these will prevent the platform from working correctly.
• Functional Cookies: Remember your preferences such as language settings, preferred sports markets and display options. These improve your experience but are not strictly required.
• Analytics Cookies: Collect aggregated, anonymised data about how pages are used — which sections are visited most, how long sessions last and where users encounter issues. This helps us improve the platform over time.
• Marketing Cookies: Used only if you have opted into marketing communications. These help us understand which promotions are relevant to you and avoid sending content you have already seen.

You can manage or delete cookies through your browser settings at any time. Note that removing essential cookies will require you to log in again and may affect some platform features. We do not use cookies to track your activity on other websites.

7 Data Retention

We keep your personal data for as long as your account is active and for a defined period afterwards, depending on the type of data and the reason it was collected:

• Account & Identity Data: Retained for the lifetime of your account and for a minimum of five years after account closure, to meet financial record-keeping requirements.
• Transaction Records: Deposit and withdrawal records in PKR are retained for a minimum of five years from the date of the transaction.
• Support Communications: Chat and email records are retained for up to three years from the date of the communication, to support dispute resolution and quality assurance.
• Technical & Usage Data: Log files and session data are typically retained for up to 12 months, after which they are aggregated or deleted.
• Marketing Preferences: Records of your marketing opt-in or opt-out are retained for as long as your account exists so we can honour your preferences consistently.

When the retention period expires, data is securely deleted or anonymised so it can no longer be linked back to you as an individual.

8 Data Security

92bet takes the security of your personal data seriously and applies a range of technical and organisational measures to protect it:

• All data in transit between your device and our servers is encrypted using TLS (Transport Layer Security).
• Account passwords are stored using one-way cryptographic hashing. Even 92bet staff cannot retrieve your password in plain text.
• Access to systems containing personal data is restricted to staff who require it for their role, and all access is logged.
• Payment transactions are processed by certified payment providers — 92bet does not store full wallet credentials or card numbers on its own servers.
• Our infrastructure is hosted on providers that maintain industry-standard physical and network security controls.
• We conduct periodic reviews of our security practices and update them as threats evolve.

Despite these measures, no online platform can guarantee absolute security. If you become aware of any suspicious activity on your account, please contact support immediately so we can take protective action.

9 Your Rights

You have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact our support team with your account username and a description of your request:

• Right of Access: Request a copy of the personal data we hold about you and information about how it is used.
• Right to Rectification: Ask us to correct any personal data that is inaccurate or incomplete.
• Right to Erasure: Request deletion of your personal data where we no longer have a legal basis to retain it. Note that financial and identity records may need to be retained for the periods described in Section 7.
• Right to Restrict Processing: Ask us to limit how we use your data while a complaint or correction request is being assessed.
• Right to Data Portability: Request a copy of the data you have provided to us in a structured, commonly used format.
• Right to Withdraw Consent: Where we process your data based on consent — such as for marketing emails — you may withdraw that consent at any time through account settings or by contacting support.
• Right to Object: Object to processing carried out on the basis of legitimate interests where you believe your rights outweigh our interests in a specific case.

We will acknowledge your request within 24 hours and provide a full response within 30 days. Complex requests may take longer; we will notify you if additional time is needed.

10 Children & Minors

92bet is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is carried out at registration and may be requested again at any point.

If we discover that an account belongs to a person under 18, the account will be closed immediately, all balances will be reviewed in line with our Terms and Conditions, and any personal data collected will be deleted promptly. If you are a parent or guardian and believe a minor has registered an account on 92bet, please contact our support team immediately so we can investigate and take action.

11 Marketing Communications

If you opted into marketing communications during registration or through account settings, you may receive emails from 92bet about promotions, new games, bonus offers and platform updates — including offers related to Cricket, PSL season events, T20 tournaments and casino promotions.

You can opt out of marketing emails at any time by:

• Updating your communication preferences in account settings.
• Contacting the support team and requesting removal from the mailing list.

Opting out of marketing does not affect essential account communications such as deposit and withdrawal confirmations, security alerts, identity verification requests or updates to platform policies. These transactional messages will continue to be sent as they are necessary for the operation of your account.

12 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, changes in the services we use or evolving best practices in data protection. When we make meaningful changes, we will notify registered users via email or through an in-platform notification.

The updated policy will be published on this page with a revised "Last Updated" date at the top. We encourage you to review this page periodically. Continued use of 92bet after an updated policy has been published constitutes your acceptance of the revised version. If you do not accept a revised policy, please stop using the platform and contact support to close your account.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights or need to report a privacy concern, please get in touch with the 92bet support team:

• Live Chat: Available 24/7 from within your logged-in account — the fastest way to get a response.
• Email: [email protected]

For formal data requests — such as access requests, rectification or erasure — please include your account username, a clear description of your request and any relevant details. We will acknowledge your request within 24 hours and provide a full response within 30 days.